An internal meeting of the main technical and commercial teams of MAPFRE who manage Large Risks was held from March 17 to 21 to discuss the challenges and opportunities in the sector. The biennial meeting saw 27 people from 10 MAPFRE companies in Latin America participate in a series of events designed to forge closer links and further develop relationships among the various teams responsible for managing large risks.
Over the course of the week, each country involved shared specific business cases and best practices about their countries. The value of meetings like this lies not only in professional contact, but also in providing a space for MAPFRE countries to gain real knowledge and boost mutual understanding, which is essential to continue improving and optimizing the way we work.
Day one
Bosco Francoy opened this intense and enriching week, the main objective of which was to improve team cohesion and the ability to offer tailored solutions to the needs of clients and brokers in a world of global risks and emerging challenges.
During the first session, Álvaro Núñez Andrada, José Antonio Ruibal Gil and Paola Serrano highlighted the significant achievements of recent years, objectives for 2025 and trends in the Large Risks market. In addition, Antonio Moreno and Ana Rodríguez from the Business Development Area, together with other underwriting managers, shared experiences and best practices that will help us get closer to our clients and brokers.
Another objective of the event was to jointly define the business strategy to address the current environment, marked by more intense competition and a change in trends, and establish the Action Plan to deliver on the profitable growth targets set down in the MAPFRE Strategic Plan.
Day two
Day two saw representatives from MAPFRE Mexico, Brazil, Colombia, Chile, Spain and Argentina take a deep dive on the situations in their respective markets, the strategies they deploy and the challenges they face. This debate enabled us to understand the different realities at play in the region and learn about how best to adapt and continue evolving. The session concluded with presentations by Oscar Estrada and Sergio Alcaide Barreda, who highlighted the benefits of engineering services and the Unit’s communication initiatives, respectively.
The work program was very intense, with all the MAPFRE Global Risks areas and guest companies participating actively. During the sessions, information was openly shared, and a lively debate ensued on the main lines of business to be promoted, improvements to be made in operational management, sharing of best practices in Large Risks management, claims management, international programs, and other topics of interest.
Day three
On Wednesday, José Carlos Nájera, and his team demonstrated the importance of developing a highly qualified team for efficient claims management. Laura González Hernández and her team from the Legal Department explained the fundamental role they play in understanding the regulatory realities of each country. Carlos Villanueva Afán de Ribera highlighted the LATAM service network for Large Risks management, while Cristina Criado Funchal stressed the importance of balancing knowledge, agility and efficiency in servicing clients. Diego García closed the session with a perspective on MAPFRE Group’s relationship with global brokers.
Day four
Paola Serrano opened the workshop on Thursday by explaining the relationship model with global brokers, which was followed by a session given by Manuel de la Campa Flórez on seeking out synergies and strategic solutions. Mónica Zuleta Díaz discussed the four pillars of MAPFRE’s sustainability strategy: environmental, social, good governance and responsible business, reaffirming MAPFRE’s commitment to sustainability.
Last day
The week ended on Friday with a presentation by Fernando Gómez Guerrero and Sara Alonso Maroto on the value proposition for international employee benefit programs. Rosa Hernández Pradas talked about how to manage business from an Administration and Finance perspective. Givânia Silva shared a best practice implemented in Brazil on improving sales management processes. David Corredor Gómez talked about the initiative he’s leading to provide solutions to large companies headquartered mainly in Europe, the US and Canada that have insurable interests in LATAM, where MAPFRE is the leading insurer, with local teams in almost every country. Alberto Mengotti Forns and Miriam Ruiz Ruiz highlighted MAPFRE Global Risks’ experience in managing international programs with captives.
Capping a stimulating week of professional development and interaction, Bosco Francoy closed the conference highlighting the merit and usefulness of the improvement proposals made and collaboration discussed in the previous workshops that took place in 2022, and enthusiastically urging the teams present to do their best to reach the objectives established for 2025.
